​​​​​​​Chalmers Ford has received the Cars.com 2026 Consumer Satisfaction Award. It is not decided by a panel or a committee. It is decided by customer reviews. We earned it in 2013, 2015, 2016, and 2017. This is the fifth time.
What the award measures
Cars.com gives the Consumer Satisfaction Award to the top 15% of dealerships nationwide, based on verified reviews from people who bought or serviced a vehicle there. That is the whole test. No application, no judges, no sales volume requirement.
Chalmers earned it on more than 1,000 verified Cars.com reviews and a 4.7-star rating. A thousand people wrote down what happened, and enough of them said it went well.
One review at a time
Gary Housley, Owner, put it this way: “This award isn’t handed out by a panel of judges. It’s earned by our customers, one review at a time.”
Andy Strebe, General Manager, points to what those reviews keep describing: “We’ve built a culture here where every concern gets a response and every customer receives follow-through.”
What a thousand reviews sound like
Across the Cars.com reviews, the same words keep surfacing. Trust. Kept up to date. Would come back.
Bob put it simply:
“I trust this dealership. Would take my vehicle back if needed. Very good service team.”
Robert H. wrote that Diego “kept me up to date and was very professional” and that he “will definitely be taking my car back.” Another verified customer noted that everyone, “to include sales, finance and maintenance staff,” was friendly and accommodating.
Informed. Treated well. Coming back. That is the pattern, and it is what the award is measuring.
Read all of our reviews on our Cars.com dealer profile and see why drivers across New Mexico keep coming back.
Five wins, thirteen years
2013. 2015. 2016. 2017. 2026.
Awards like this one follow the reviews, and the reviews follow the experience. None of it comes from one great day. It comes from doing the job right, keeping people in the loop, and following through until the concern is resolved, on an ordinary Tuesday, for the tenth customer of the morning.
Real People. Real Value. Real Simple.
To the customers who took a few minutes to write a review: thank you. You did not have to, and it is the reason this award exists.
To the team: the reviews have your names in them. Sales, service, parts, collision, the people at the desk and the people in the shop. This one is yours.
At Chalmers Ford, that is how we plan to earn the next one. One customer, one visit, one review at a time.